Who We Are

ISO-certified and secure, lab-based data recovery for hard drives, SSDs, RAID and NAS devices throughout Australia.

We understand the importance of your data, which is why our lab-based service is ISO14001 and ISO9001 certified. With nearly three decades of data recovery experience, state-of-the-art technology, 100 channels of PC3K data extractors, UDMA software and Class 100 clean rooms, your data is safe in our hands.

Offering one of the highest success rates for reversing mechanical and logical defects, our impressive success rate speaks for itself. You can be assured of a rapid diagnosis, a no obligation quote, and emergency service for time-sensitive recoveries. Our transparent process includes continuous updates from a personal adviser guiding you through the entire recovery process.

To get in touch with one of our experts, simply call us or request a quote online. Our consultation teams are available on weekdays from 9am to 6pm, and on weekends from 9am to 5pm.

 

Meet The Team

Recover your data in 3 simple steps

1

Contact us

Send us your device directly, drop it into one of our offices, or arrange a pick up.

• Call, email, or use our online enquiry form to discuss your issue.

• Package your device carefully and include the shipping form we provide.

• Send your device, or let us pick up from your location same day with our secure courier service.

2

Get a quote

We assess your device, recover your files, and provide a fixed-price quotation.

• Receive a unique receipt by email upon delivery.

• Your device will be evaluated and data recovery started.

• We send you a file listing, technical report, and no-obligation quote.

3

Secure return

If you proceed, we complete recovery and return your data.

• Data is transferred to a new hard drive, flash memory, or your chosen device.

• Returned securely via next-day delivery with trusted couriers.

• Encrypted for 7 days and securely erased following completion.

Take a virtual tour

Get a quick estimate for your data recovery costs using our online calculator.
Simple, transparent pricing - no surprises.

 

Online Price Calculator

AppleMac
Cisco
DELL
Hitachi
IBM
Microsoft
Seagate
Synology
Toshiba
Ubuntu
VMWare
Western Digital
Android
Intel
Kingston
SanDisk
Intel
Kingston

Recent data recovery case studies



Head Crash Recovery

A 2TB Seagate drive arrived with severe clicking caused by a head crash. In our ISO-certified cleanroom, donor heads were sourced and carefully swapped. Firmware was stabilised and imaging completed by sector.

Recovery: 98%
Price: $400
Time: 3–5 days



Firmware Corruption

A Western Digital drive was not recognised by the BIOS due to firmware corruption. We accessed the service area, repaired damaged modules, and rebuilt translator tables to restore logical access to the data.

Recovery: 100%
Price: $300
Time: 2–3 days



SSD Chip-Off Recovery

A failed SSD with no controller response required chip-off recovery. NAND chips were removed and read directly, then reconstructed using advanced algorithms to rebuild the file system.

Recovery: 92%
Price: $500
Time: 4–6 days



RAID 5 Reconstruction

A 4-disk RAID 5 array failed after multiple disks dropped offline. We manually rebuilt RAID parameters, corrected parity issues, and performed a virtual reconstruction to recover the full file system.

Recovery: 98%
Price: $1100
Time: 5–7 days

Drop in to our offices or let us pick up same day from your location

Arrange a secure same-day pickup from your home or office. Simply hand the courier the barcode we provide and we’ll handle the rest securely.
 

Arrange Pickup

Sydney Office Sydney Location Icon

1 Denison Street
Sydney
NSW 2060

Perth Office Perth Location Icon

The Forrest Centre
221 St Georges Terrace
Perth WA 6000

Trusted by organisations throughout Australia

Ford
AT&T
IBM
Starbucks
Allianz
Warner Brothers

 

 

customer testimonial

"After my hard drive failed, I thought everything was lost. Data Recovery Expert recovered 100% of my files within days. Smooth and professional service."

— Michael R., Perth

customer testimonial

"My SSD died with years of business files on it. The team kept me updated throughout the process and managed to recover nearly everything. Definitely recommend."

— David M., Sydney

customer testimonial

"Our RAID system failed and stopped our operations. Their team rebuilt it and recovered our data quickly. Excellent communication throughout."

— James K., Brisbane

 

Expert Data Recovery Logo

About Data Recovery Expert

Data Recovery Expert was founded in 1996 and is now a leader in the field of data recovery. We specialise in delivering top-tier recovery services backed by highly trained staff and state-of-the-art technology. Since our founding, we’ve conducted over 17,000 diagnoses and successfully recovered data from thousands of failed devices across Australia.

Registered address: 1 Denison Street, Sydney, NSW 2060.
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